Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: new, unused, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at: contact@librairie-taiga.com. Please note that returns must be sent to the following address: 2 ter rue Robespierre, Bois d'Arcy, 78390, France.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

You can always contact us with any questions regarding returns at contact@librairie-taiga.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.

14-Day Cooling-Off Period in the European Union

Notwithstanding the above, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As stated above, your item must be in the same condition in which you received it: new, unused, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at contact@librairie-taiga.com.